Orbibet Privacy Policy

At Orbibet, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit orbibet.com, create an Orbibet login, use our Orbibet app, or take part in any Orbibet casino bonus offer. By registering an account or using our services, you consent to the practices described in this document.

Who We Are

Orbibet is operated by Green Web Design and Development Ltd, registration number 000044773, registered at Sea Urchin Street, San Pedro, Ambergris Caye, Belize. We operate under a licence issued by the Union of Comoros (Anjouan), licence No. ALSI-202411070-FI2, covering orbibet.com and five associated domains. We are the data controller responsible for your personal information in connection with your use of our platform.

Information We Collect

We collect several categories of information to provide, secure and personalise our services, including when you use your Orbibet casino login or interact with features such as our Orbibet casino app.

We collect registration details such as your name, date of birth, address, email address and phone number when you create an account.
We collect identity verification documents during our KYC process, which may include a verification phone call before withdrawals are approved.
We collect payment information, including card details, Interac data, or cryptocurrency wallet addresses used for deposits and withdrawals via Mastercard, Visa, Interac or Tether.
We record your gaming activity, wagering history, bonus participation and loyalty point accumulation.
We gather technical data such as IP address, device type, browser information and geolocation data to confirm your eligibility and prevent the use of a VPN or proxy, which is prohibited under our terms.
We collect communications you send us through live chat, email, or our Telegram community.

How We Use Your Information

We use the information we collect for the following purposes:

We process your data to create and manage your Orbibet casino login and maintain your account securely.
We use your data to verify your identity, age and location, and to ensure you are not accessing our services from a restricted jurisdiction.
We use your information to process deposits and withdrawals, apply withdrawal limits, and investigate any chargebacks or payment reversals.
We use your data to administer promotions, including any Orbibet bonus, Orbibet casino bonus, or Orbibet no deposit bonus you may claim, and to monitor wagering requirements and bonus eligibility.
We use your activity data to calculate your loyalty points, VIP tier and applicable cashback percentages.
We use your contact details to send service communications, account notices, and, where you have consented, marketing messages about new offers such as an Orbibet casino no deposit bonus.
We use technical and behavioural data to detect fraud, enforce our responsible gambling policies, and comply with our regulatory obligations.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform our agreement with you; legal and regulatory obligations under our Anjouan licence; our legitimate interests in preventing fraud and securing our platform; and, where applicable, your consent, such as when you opt in to receive marketing communications about bonuses.

Sharing Your Information

We do not sell your personal data. We may share your information with:

Payment providers and banking partners that process deposits and withdrawals through Visa, Mastercard, Interac or Tether.
Identity verification and anti-fraud service providers engaged to perform KYC checks.
Our regulator and complaints body, Gaming Services Provider N.V., where required under our licensing conditions.
Game providers such as Pragmatic Play, NetEnt, Play n GO, Evolution and other listed partners, to the extent necessary to operate games and track bonus-eligible wagering.
Law enforcement or governmental authorities where disclosure is required by law.
Professional advisors, auditors and IT service providers who support our operations under confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Orbibet app to recognise returning players, remember your preferences, and analyse how our site is used. Cookies also help us detect unauthorised use of a VPN or proxy service, which is not permitted under our terms. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use our Orbibet casino login or access some features.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by applicable anti-money-laundering and licensing regulations. If your account becomes dormant, we apply a monthly fee from the twelfth month of inactivity, as described in our Terms and Conditions, but we continue to retain your data securely during this period. Where you request account closure, we retain the minimum data necessary to meet our legal obligations.

International Data Transfers

Because we operate across multiple jurisdictions and work with international payment and technology providers, your data may be transferred outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure it remains protected in line with this Privacy Policy and applicable law.

Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to our legal and regulatory retention obligations.
Object to or restrict certain types of processing, including marketing communications about our Orbibet bonus offers.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, or to request self-exclusion, you may contact us by email from your registered address. We aim to action self-exclusion requests within 24 hours.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, or misuse. This includes secure storage of verification documents, encrypted payment processing, and restricted internal access to player information. However, no system is completely secure, and we encourage you to protect your own Orbibet casino login credentials and avoid sharing your password with anyone.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have collected data from an underage individual, we will take steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services, including your Orbibet casino app or Orbibet casino login, after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected] or through live chat, available on our website. Complaints relating to our licensing obligations may also be escalated to Gaming Services Provider N.V.